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Frequently Asked Questions

You have questions, we have answers!

Hopefully the following questions and answers will help you understand more about the Midlands Humane Society.  We are happy to answer specific questions about our operation.  You can call us at on our main line 712-396-2270 to speak to the front desk or leave a message in our general mail box or follow the prompts to leave messages for specific staff members.



  • What does your organization do?

    Midlands Humane Society serves as the first and only humane society in Council Bluffs, Iowa and Pottawattamie County, an area having more than 90,000 residents. It's no secret that we pride ourselves on well-matched meaningful adoptions, but we also assist pet owners in many ways. From helping to re-home lost pets, taking in strays brought in by the public and our local Animal Control officers, to open discussions with owners in the event they need to surrender a pet.

    We offer tips and enrichment resources to help humans work with the pets in their care. We also provide low cost micro-chipping services, euthanasia and cremation services for the public and a small pet food pantry.

    Because we are a humane society, we place a strong focus on animal education all ages. We want people to respect animals, treat them with respect and appreciate all the wonderful attributes that pets bring to our lives.

  • In what ways can I help MHS as a volunteer?

    Where should we start? There is a little bit of everything that interested people can assist with at MHS. From adoption counseling, to dog walking and cat socialization, general cleaning and maintenance, office tasks and gardening, we can usually find a "purr-fect" match for volunteers to feel right at home and appreciated. Another great way to help MHS is by your activity on social media. Just by Liking, Sharing and even Commenting on our posts -- you will have a hand in helping animals get adopted into new, loving homes.

    We’re always looking for individuals like you who want to make a difference in this world. Visit our How To Help section for more information to volunteer.

  • If I were to donate funds, where does my money go?

    MHS is overseen by a very active, fiscally responsible Board of fourteen experts in many fields. We also have a dedicated workforce, with a management team consisting of five staff who have all been employed in their respective roles at MHS for a minimum of three years. All funds donated to MHS are used for animal care and enrichment activities. Caring for between 150 - 200 animals every day uses many resources. From pet products, food, treats, enrichment materials, vaccine, medicines and surgical procedures, much care and thought goes into each dollar spent.

    We have a responsibility to our community and our donors and work hard to ensure long-term sustainability of the organization. Our IRS Form 990 is available for review. Questions regarding donations of products or money can be sent to our Director of Development and Marketing, at or 712-396-2264. Visit our How to Give page to learn more about all the unique ways your financial gift can help those without a voice.

  • What is your organization's privacy policy?

    Our organization takes its privacy policy seriously and takes steps to protect and ensure the safety of our supporters. We do not sell or otherwise disclose information about our volunteers or supporters outside of our immediate organization. This policy has no exceptions. We do not sell or exchange your information with any other organizations, public, private or nonprofit. For more detailed information visit our Privacy Policy page.

  • Is MHS a "No-Kill" animal shelter?

    This is a great question. And it takes a little more background information to truly answer correctly. What does "No-Kill" mean? No-Kill means that 90% of the animals that enter a shelter or rescue are finding a proper home or refuge. There are times when euthanasia is in the best interest of the animal and the community (particularly if the animal is deemed unsafe or dangerous. MHS is pleased to say that we have reached the threshold to be considered "No-Kill" for the dogs in our care. We are not quite at the number needed to be considered no-kill for cats, however and that is mostly due to high numbers of cats that are considered feral or wild and are not suitable to live indoors with a family. City codes do not allow for community cats or cat colonies to be cared for inside city limits. Please note, we don't euthanize for space. It is done when the animal is very sick, very old (with little to no quality of life) or extreme behavior problems.

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